I sometimes sit back and take count of the hours spent trying to sort our your daily tangles with the 'all powerful' customer care number...............and the result is mind boggling....I feel I have given away a large chunk of my 'good' life to the customer care executives in my circumference- my credit card, my mobile and what have you........Firstly there is that nagging list of numbers to punch in......why cant we directly enter our required menu and get going? Then there is the bigger and if you ask me the most difficult task of making your customer care executive understand your problem...the term 'care' being unwanted in the designation.. I feel the biggest 'people' challenge that a professional faces is trying to keep your head and cool with the workforce called customer care executives...After the uphill task of making them understand you, you have to hear the pearls of wisdom which might not even be relevant to your question...and if they hang up ....god help you because you might need another 3 days to catch a person amidst all the 'your call is important to us' music that plays through the entire performance..And after all the charade there is a sense of urgency for the executive to wish you a 'great day ahead'...and you are left with no 'great' or 'day' ahead...Sometimeswe might probably do the whole cycle and get back to Uncle Scrooge days and store our penny and rupee in our socks.......atleast you can take them out without waiting for the 'business hours'!!!!!
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